Refund policy

Last updated: September 29, 2026

At Apna Stuff Store, we want your shopping experience to be simple and reliable. Please read this Return and Refund Policy carefully before placing an order.

Returns

You may request a return within 7 days of receiving your order if the product:

Arrives damaged
Is defective
Is different from what you ordered
Has missing parts or accessories
Arrives in an unusable condition

To be eligible for a return, the product should be:

In the condition in which you received it
Unused, unless the defect could only reasonably be discovered after use
Returned with its original packaging, accessories, manuals, and other included items where reasonably possible

We may request photos or videos of the product, packaging, shipping label, and the reported issue before approving a return or replacement.

Change-of-Mind Returns

Returns for reasons such as:

No longer wanting the product
Ordering the wrong product
Changing your mind after delivery
Personal preference regarding size, color, appearance, or other characteristics that were correctly described before purchase

may not always be accepted unless otherwise required by applicable law.

Please contact us before returning any product. Products returned without prior approval or return instructions may not be accepted.

Damaged, Defective, Incorrect or Incomplete Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible and within 7 days of delivery.

Please provide:

Your order number
Photos or video clearly showing the issue
Photos or video of the outer packaging where relevant
Photo of the shipping label where relevant
A short description of the problem

After reviewing your request, we may offer an appropriate resolution such as:

Replacement
Refund
Partial refund
Replacement of a missing or damaged component
Another suitable resolution

The available resolution will depend on the circumstances, product condition, product availability, and applicable consumer law.

Prepaid / Online Payment Orders

If you paid for your order using Prepaid / Online Payment and an eligible refund is approved, the refundable amount will normally be returned through the original payment method where possible.

Online payment methods may include UPI, debit/credit cards, net banking, wallets, or other payment methods available during checkout.

After we process a refund, your bank, card issuer, UPI provider, wallet provider, or payment gateway may require additional time to credit the amount to your account.

Cash on Delivery (COD) Orders

Customers may also place eligible orders using Cash on Delivery (COD).

For COD orders, the applicable order amount is collected at delivery.

A ₹98 COD/shipping charge currently applies to COD orders and is displayed during checkout before the order is placed.

If a refund is approved for a COD order, we may request appropriate payment details, such as UPI or bank information, where necessary to process the refund.

Refunds for COD orders will be processed using an available refund method communicated to the customer.

COD and Shipping Charges

The ₹98 COD/shipping charge covers costs associated with providing the Cash on Delivery shipping option.

Where a return or refund results from a customer preference, change of mind, refusal of delivery, incorrect customer-provided information, or another reason not caused by an error on our part, the original COD/shipping charge may be non-refundable where permitted by applicable law.

If the return is caused by a damaged, defective, incorrect, or otherwise eligible product issue attributable to us or our fulfillment process, applicable shipping charges will be handled in accordance with applicable law and the circumstances of the case.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we may be able to cancel it.

For an eligible prepaid cancellation, any applicable refund will normally be returned through the original payment method.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Refused COD Orders

Please place a Cash on Delivery order only if you intend to receive and pay for the shipment.

If a COD order has already been dispatched and is refused without a valid product-related or delivery-related reason, the shipment may be returned to the sender.

Repeated refusal of COD orders or repeated failed deliveries may result in COD being restricted for future orders where appropriate and permitted by applicable law.

If there is a genuine problem with your order or delivery, please contact Apna Stuff Store so we can assist you.

Non-Returnable Items

For hygiene, health, safety, or other legitimate reasons, certain products may not be eligible for return after being opened, used, worn, or otherwise made unsuitable for resale, unless the product is damaged, defective, incorrect, or applicable law provides otherwise.

Product-specific return restrictions may be stated on the relevant product page.

This may be particularly relevant to certain personal-use, beauty, grooming, hygiene, or similar products.

Return Shipping

If an approved return is due to:

A damaged product
A defective product
An incorrect product sent
Missing essential components
Another verified fulfillment error

Apna Stuff Store will review the case and provide appropriate return or resolution instructions.

For other accepted returns, return-shipping costs may be the customer's responsibility where permitted by applicable law.

Please do not send a product back before receiving return instructions from us.

Refund Processing

Once an eligible returned product is received and, where applicable, inspected, we will notify you regarding the outcome of your return or refund request.

If approved, the applicable refund will be processed through an appropriate payment method.

The time required for the refund to appear may depend on the bank, UPI provider, card issuer, wallet provider, or payment gateway.

Exchanges and Replacements

If you receive a damaged, defective, incorrect, or incomplete product, we may offer a replacement where appropriate and stock is available.

If a suitable replacement is unavailable, an eligible refund or another appropriate resolution may be offered.

Promotional Discounts

If an order was purchased using a discount, promotional offer, prepaid discount, coupon, or other price reduction, any approved refund will generally be based on the amount actually paid by the customer, subject to applicable law.

Promotional discounts themselves generally do not have a separate cash value.

Refunds for Shipping Charges

Original shipping, delivery, or COD charges may not be refundable where the return is due to a change of mind, customer error, refused delivery, or another reason not attributable to Apna Stuff Store, where permitted by applicable law.

Where the return results from a damaged, defective, incorrect, or otherwise eligible product issue attributable to us or our fulfillment process, shipping-related charges will be handled as required by applicable law and the circumstances of the order.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or reduce any rights or remedies that customers are entitled to under applicable consumer-protection law.

Where applicable law provides a customer with rights beyond those stated in this policy, those legal rights will continue to apply.