Shipping policy

Last updated: September 29, 2026

At Apna Stuff Store, we aim to make shipping simple and transparent. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in case of delays or delivery issues.

Order Processing

Orders are generally processed within 1–3 business days after they are successfully placed.

Processing times may vary depending on product availability, supplier or fulfillment-partner handling times, weekends, public holidays, or other operational factors.

Customers can currently choose between:

Prepaid / Online Payment
Cash on Delivery (COD)

Delivery Areas

We currently deliver to eligible locations across India.

Delivery availability may depend on the customer's PIN code, courier serviceability, product availability, supplier or fulfillment availability, and other logistical factors.

If we are unable to deliver an order to a particular location, we may contact the customer to provide an appropriate solution.

Estimated Delivery Time

The estimated delivery time shown at checkout is generally:

3–6 business days

Delivery times are estimates and may occasionally vary due to courier delays, location, product availability, public holidays, weather conditions, transportation disruptions, or other circumstances outside our reasonable control.

Remote or difficult-to-service locations may require additional delivery time.

Prepaid Orders — Free Delivery

Customers who select the Prepaid / Online Payment shipping option can receive FREE delivery where displayed at checkout.

Online payments may be completed using the payment methods available through our secure payment gateway, such as UPI, debit/credit cards, net banking, wallets, or other supported methods.

From time to time, we may also provide a prepaid-order discount or promotional offer. Any applicable discount will be displayed during checkout and is subject to the terms of that offer.

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders and serviceable PIN codes.

Customers selecting COD pay the applicable order amount when their order is delivered.

A ₹98 COD/shipping charge currently applies to COD orders and is displayed during checkout before the order is placed.

COD availability and charges may be updated from time to time. The amount displayed at checkout at the time of purchase will apply to the order.

Shipping Charges

Our current standard checkout options are:

⚡ Prepaid Orders — FREE Delivery

🚚 Cash on Delivery (COD) — ₹98

Any applicable shipping charge will always be displayed at checkout before the customer places the order.

Promotional shipping offers or discounts may occasionally be available and will be subject to the terms displayed at the time of purchase.

Order Tracking

Where tracking is available, customers may receive tracking details by email, SMS, WhatsApp, or another available communication method.

Please allow some time for tracking information to update after an order has been dispatched.

Delivery Attempts

Customers should provide a complete and accurate shipping address and phone number and ensure that someone is available to receive the order.

Courier partners may make one or more delivery attempts depending on their policies.

A delivery may fail due to circumstances such as an incorrect or incomplete address, an unreachable phone number, customer unavailability, or refusal to accept the shipment.

If a package is returned to us or our fulfillment partner, additional shipping or re-delivery charges may apply where appropriate.

Refused COD Orders

Please place a Cash on Delivery order only if you intend to accept the shipment.

Repeated refusal of COD orders or repeated failed deliveries may result in COD being unavailable for future orders, where permitted and operationally appropriate.

If there is a genuine problem with your order, please contact Apna Stuff Store so we can assist you.

Delayed Shipments

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including courier network delays, weather conditions, public holidays, high order volumes, remote delivery locations, transportation disruptions, or supplier and fulfillment delays.

If your order is significantly delayed, please contact us with your order number so we can assist you.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address causes a delivery delay, failed delivery, return to sender, or additional courier charges, additional re-shipping or handling costs may apply where appropriate.

Lost or Missing Packages

If tracking shows an unusual delay or you believe your package may be lost, please contact us with your order number.

We will review the available tracking information and work with the relevant courier or fulfillment provider to investigate the issue.

Damaged Packages

If your package arrives visibly damaged, please take photos or video of the outer packaging, shipping label, damaged area, and product inside.

Damaged, defective, incorrect, or missing product claims are handled according to our Return and Refund Policy.

Multiple Products in One Order

Products within the same order may occasionally be fulfilled or shipped separately.

If this happens, the packages may arrive on different dates.

Changes After an Order Is Placed

If you need to change your shipping address, phone number, or other order information, contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to make changes.

International Shipping

Unless specifically stated otherwise on our website, Apna Stuff Store currently primarily serves customers within India.

Any international shipping offered in the future may be subject to different delivery times, shipping charges, customs requirements, duties, and taxes.